Reaching out for support leads to the sweet taste of success

Rumsey’s Chocolaterie in Wendover, Buckinghamshire was initially set up by Nigel Rumsey in his home kitchen in Aylesbury, and has been trading for nearly twenty years.

With its sit-in chocolatarie where you can buy and eat their handmade chocolates, watch the chocolate being made right in front of you, and enjoy a nice tea, coffee or hot chocolate, it's quite the treat.

Kate Rumsey, Managing Director of Rumsey’s, is a recipient of support from the Growth Programme, which is run by the BBF Group, which Ngage Solutions is a part of. Kate turned to the advice service during lockdown after realising that the Rumsey’s website that used to generate a handful of orders per month was rapidly becoming a great source of income and could potentially lead to nationwide growth of the business.

Not knowing where to start or how to prioritise her time and efforts, Kate took advantage of the free Growth Advice Service. It was through the invaluable support of her Growth Adviser and attending a series of masterclasses where Kate benefited most. The masterclasses are run by experts in their field and allow for thinking space in a structured environment, which really helped Kate with the challenges faced within the overall growth journey.

As you'll see in the above video, Kate really appreciated having a network of people dedicated to making her family-run business as successful as it could be, saying she “felt like I had a whole team of people helping me that I could call on for different needs at different points, and that has just been wonderful. Money can’t buy that type of advice. The team is a brilliant resource for businesses like us.”